Shipping policy
SHIPPING POLICY
The Leather Project
Last updated: 11 August 2026
1. DELIVERY AREAS
1.1 We deliver to the countries and regions made available for delivery in our online shop. The countries to which we currently ship are shown during checkout once you have entered your delivery address.
1.2 If your country is not shown at checkout, we are unfortunately not able to deliver there at present.
1.3 We deliver to the shipping address you provide during checkout. Please check your address carefully before completing your order.
2. SHIPPING COSTS
2.1 Shipping costs are shown separately from the item price and are displayed to you in full before you complete your order. The total amount payable, including shipping, is shown on the final summary page before you click the order button.
2.3 Where several items are ordered together and dispatched in a single consignment, shipping costs are charged once only.
3. DISPATCH AND DELIVERY TIMES
3.1 Unless a different period is stated in the product listing, we dispatch goods within 3 working days of conclusion of the contract, and in any event we will deliver no later than 30 days after conclusion of the contract.
3.2 Where you have chosen a payment method under which payment is made in advance, this period begins on the day after you issue the payment order.
3.3 Working days are Monday to Friday, excluding public holidays in Berlin, Germany.
3.5 Transit times are estimates provided by our carriers and are not guaranteed. They do not affect the maximum delivery period stated in clause 3.1.
4. CARRIERS AND TRACKING
4.1 We use established shipping carriers to deliver orders. The carrier used for a particular order may vary depending on the destination, package size and selected shipping method.
4.2 Where a tracked service is used, you will receive a dispatch confirmation by email containing your tracking number as soon as your order has been handed over to the carrier.
4.3 All our items are unique pieces. We therefore recommend a tracked service for every order and use one wherever it is available for the destination country.
5. PACKAGING
5.1 We reuse packaging materials wherever they are clean and structurally sound. Outer packaging may therefore show signs of previous use. This has no bearing on the condition of the item inside.
5.2 We are registered with the German packaging register (Verpackungsregister LUCID) and participate in a dual system in accordance with the German Packaging Act (Verpackungsgesetz).
6. TRANSFER OF RISK
6.1 If you are a consumer, the risk of accidental loss of or accidental damage to the goods passes to you only when the goods are handed over to you or to a person authorised by you to receive them (Section 475(2) of the German Civil Code, BGB). If a parcel is lost or damaged in transit on its way to you, that risk is ours.
6.2 If you are a business customer, the risk passes to you when the goods are handed over to the carrier.
6.3 Please report any transport damage to us at info@theleather-project.com as soon as you notice it, and keep the packaging where possible. This helps us pursue a claim against the carrier. Making such a report is not a condition of any of your statutory rights, and your rights are not affected if you do not do so.
7. UNDELIVERABLE PARCELS
7.1 If a parcel is returned to us because the delivery address was incomplete or incorrect, because it was not collected from a collection point within the carrier's deadline, or because acceptance was refused without a right to do so, we will contact you to arrange redelivery.
7.2 Where a parcel is returned to us for one of the reasons in clause 7.1, the cost of any redelivery is payable by you. This does not apply where you have exercised your statutory right of withdrawal, and it does not apply where the failed delivery was our fault or the carrier's fault.
8. PARTIAL DELIVERIES
8.1 Where you have ordered several items, we may deliver them in separate consignments if this allows us to dispatch part of your order sooner. You will not incur any additional shipping costs as a result.
8.2 Where your order is delivered in separate consignments, please note that the 14-day withdrawal period runs from the day on which you receive the last item. Full details are set out in our Refund & Withdrawal Policy.
9. DELIVERIES OUTSIDE THE EUROPEAN UNION
9.1 For deliveries to destinations outside the European Union, customs duties, import taxes, handling fees and other charges may be levied by the authorities of the destination country. These charges are payable by the recipient and are not included in our prices. We have no influence over them and cannot predict their amount.
9.2 Please inform yourself about the customs rules and import charges applicable in your country before ordering. Any customs clearance delay is outside our control and does not form part of the delivery periods stated in clause 3.
9.3 If you withdraw from the contract, we will refund the purchase price and the original standard delivery costs paid to us. We cannot refund customs duties or import taxes that you have paid to an authority in the destination country. In many countries such charges can be reclaimed from the relevant customs authority when the goods are re-exported; please contact that authority directly.
10. ITEMS UNEXPECTEDLY UNAVAILABLE
All items in our shop are unique second-hand pieces and are available in a quantity of one. If, exceptionally, an item you have ordered is no longer available, or is found on inspection before dispatch to be unfit for dispatch in the condition described, we will inform you without undue delay and refund any payment already received in full and without delay. Your statutory rights remain unaffected.
11. RETURNS
11.1 Information on returning goods, including the return address, return deadlines and who bears the cost of return shipping, is set out in our Refund & Withdrawal Policy.
11.2 In summary: where you exercise your statutory right of withdrawal within 14 days, you bear the direct cost of returning the goods. Where you exercise statutory rights because an item is defective or incorrect, we bear the cost of returning it.
12. CONTACT
For any question about shipping or the status of a delivery, please contact:
Email: info@theleather-project.com